WWW File Share Pro - FAQ

What kind of browser does WWW File Share Pro support?
It supports Firefox, Chrome, IE, Safari, Opera, etc. It also supports most download software, such as NetAnts, FlashGet, GetRight, Download Accelerator, Teleport Pro, etc.


I recently installed the Windows XP SP2. Is there anything for me to config?
Yes. The Windows XP SP2 will automatically open the Internet connection firewall of Windows XP. So outside requests will be blocked by the firewall. Now you need to config the Internet connection firewall of Windows XP to allow WWW File Share Pro to respond outside requests. To learn how to config the Internet connection firewall of Windows XP, please click here.


I have a router. Why my friends can not access my files?
If you have a router, you need to config the router to redirect outside requests from the router to your computer. And you need to tell them the internet IP of the router.
Please follow these steps: (Suppose that WFS Pro runs on port 80)

Step 1. Please config your router, redirect outside requests to your computer.

To learn how to config your router for WWW File Share Pro, please visit page, find your router, then find WWW File Share Pro from the program list: http://portforward.com/english/routers/port_forwarding/routerindex.htm



To learn how to config your router, D-Link user please refer to:
1) How to set virtual server for DI-707 (screenshot)
2) http://support.dlink.com/faq/view.asp?prod_id=1212&question=dmz+di%2D624
3) http://support.dlink.com/faq/view.asp?prod_id=1067&question=DI-704%20/%20DI-
704P%20/%20DI-707%20/%20DI-713%20/%20DI-713P


Linksys user please forward the port number for WWW File Share Pro:
1) How to forward port for linksys router (screenshot).
* Sometimes you need to disable DHCP (screenshot).
2)http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=568

To learn how to config other routers, please click the link listed below:
Linksys:          
WUSB54GS BEFSX41 WRT54G RTP300 WAG354G  
          more...
Dlink:          
DI-514 DI-704P-revA DI-754 DSL-302G DSL-504  
          more...
Netgear:          
DG814 FM114P MR314 RP614 WGT624  
          more...
More routers...

For more information, please read the user manual of your router to learn how to config it. You may also get help from the support service of your router.

Step 2. Visit http://www.wfshome.com/myip.php to find your internet IP address.

Step 3. Suppose that your local IP is 192.168.0.3 and the internet IP of your router is 142.59.46.117. Please tell http://192.168.0.3 to the LAN user and tell http://142.59.46.117 to the internet user.


Do I need to install IIS or Apache first?
No, WWW File Share Pro can run individually so there is no need to install any HTTP server (IIS/Apache/Pws/Tomcat/etc) on your computer.


When I first attempted to use it the error message 'Please input a valid port...' occurs. What do you consider a valid port number?
Any port number from 1 to 65535 could be valid. But it seems that another program is running on port 80 on your computer. So WWW File Share Pro can not use that port and you must choose another port number. Such as 81, 90, 2000, 3045, etc. Please change the port number on the main window of WWW File Share Pro and click the 'Start' button to try again.
If you have set to start WFS Pro automatically when the computer reboots, it has already been started on your computer so you can not use that port again. Please follow these steps to check it:
1) Go to the "Settings" -> "Options" panel, clear the "Start with windows" check-box.
2) Go to the 'Settings' -> "NT service" panel, click the "Uninstall Service" button.
3) Reboot the computer.


Why my friends can not see the webpage through internet?
First please make sure the IP address that you told your friends is not 192.168.x.x , 127.0.x.x or 10.0.x.x. Because such IP addresses are local IP addresses that can only work on local area network. If you have a router, the router has an internet IP so you should config the router and tell the internet IP of router to your friends. Please click here to learn how.

Then please check if there is any firewall software on your computer. Outside requests may be blocked by your firewall. If you find a firewall on your computer, please config the firewall to open the port for WWW File Share Pro or allow WWW File Share Pro to respond outside requests. Then please make sure that other computers can access your computer directly.
file share
Suppose those computers all installed WWW File Share Pro, then
1) Computer 1, 2, 3 can access computer 4
2) Computer 1, 2, 3 can access each other
3) Computer 4 can only access computer 2, it can not access computer 1 and 3 directly.

So if you installed WWW File Share Pro on computer 1 or 3, your friends from computer 4 can not access the resource you shared.

Then please ask your friends to ping the IP address of your computer. Please ask them to open a ms-dos command window. Then type 'ping YourIP' and then press the 'enter' key. For example,

If they can only see 'Request timed out', it means that they can not access your computer directly at all. There could be firewall software on your computer, which blocks all outside requests. Or your computer doesn't connect to the internet directly.

For Windows XP user:
There is an Internet connection firewall on the Windows XP system. By default it is disabled. But it may be enabled so outside requests may be blocked by the firewall. To config the Internet connection firewall of Windows XP, please follow these steps:
1) Open Network Connections (Click Start, click Control Panel, and then double-click Network Connections.)
2) Click the Dial-up, LAN or High-Speed Internet connection, and then, under Network Tasks, click Change settings of this connection.
3) On the 'Advanced' tab, click the 'Settings...' button.


4) Click the 'Settings...' button to config the windows firewall.


5) Click the 'Add...' button to add a service for WWW File Share Pro.


6) Input your IP address and the port number that WWW File Share Pro uses, then click the 'OK' button to save your settings. This will open the port for WWW File Share Pro and allow WWW File Share Pro to respond outside requests.

Then please try again.


How to get ZoneAlarm to work with WWW File Share Pro?
You must give server permission to WWW File Share Pro in the Programs List of ZoneAlarm. To learn more, please read this page.


What is dynamic IP address? Can I use a domain name to instead of the dynamic IP address?
When you dial-up to Internet, or otherwise, usually you will get a dynamic IP address from ISP. It means that each time you connect to your Internet Service Provider your computer usually gets assigned a different IP address. Actually you can use a domain name to instead of your IP address. There are some software that can associate a domain name to your dynamic IP address. To find more dynamic IP address tools, please read this Resource page.


Does WWW File Share Pro support resuming downloads?
Yes. It supports resuming downloads.


Is it possible to download more than one file at the same time?
WWW File Share Pro supports multiple downloads and now there are lots of download software can do this for you. (e.g. FlashGet). For example, if you've installed FlashGet on your computer, then please right click on the html page, and then select "Download All by FlashGet" from the pop-up menu. Then you can select multiple files by FlashGet and download them at a time. To find more download tools, please read this Resource page.


Is there a version for Unix or Linux?
No, now WWW File Share Pro can only run on Windows system.


I'm using WWW File Share Pro in my office, there is a LAN in my office room, my workmates can visit my URL but my friends can not visit it through internet.
Because your IP address can just work on your LAN, it's not an internet IP address, so others outside from the internet can not visit your website which created by WWW File Share Pro. To let them visit your computer, please make your computer connect to internet directly via a modem, ISDN, ADSL and so on. If your LAN connects to internet via a router, you can config the router to redirect outside requests to your computer.



What is a Windows NT service?
On Windows NT/2000/XP, a service is a special kind of executable program that runs in the background. Services are used for programs that are constantly working, such as network protocols or database servers. Most WWW servers on Windows NT/2000/XP are implemented as services. A service is different from other programs in several ways:
* Services aren't run interactively, although the NET START and NET STOP commands can be used to start or stop a server. The Services control panel is used to start, stop, or pause a service.
* Services don't act with the authority of the logged-in user. That means that services can't see user environment variables or read files that are readable only by the logged-in user. You can set the account that a service uses in the Services control panel.
* Services run even when no one is logged in to the machine.



What is a Virtual Directory?
Virtual directory is another directory that is outside of the 'default' location.

For example, if you have already shared the directory - 'c:\files\', now you want to share one more directory "d:\doc\". Then you have two choices:

1) If you do not use 'virtual directory', you must copy the directory 'd:\doc\' into 'c:\files\'. Now you can access it with this URL:
http://YourIP/doc/
This will access the directory 'c:\files\doc\'.

2) If you use 'virtual directory', you can add a new virtual directory for 'd:\doc\', set the alias as 'doc'. Now you will have the same URL:
http://YourIP/doc/
This will access 'd:\doc\' directly. To the visitors, 'http://YourIP/doc/' = 'c:\files\doc\'. But the directory 'c:\files\doc\' doesn't exist. That's why we call it 'Virtual Directory'.



Must my computer be on-line?
Yes. Otherwise your friends can not connect to your computer and get files from your computer.



Do I have to buy WWW File Share Pro?
Yes, WWW File Share Pro is a shareware program that means you have a chance to try this software before you buy it. If you plan to continue to use WWW File Share Pro please register it.



I have more questions - who should I write to?
Please send your questions to Support@wfshome.com. Refer to this page for more information.